Terms and conditions | Terms and conditions Andalusia | Terms and conditions Fuerteventura and Lanzarote | Terms and conditions Gran Canaria | Terms and conditions Madrid
Additional Information
We only need your credit card details to guarantee your booking. Payment for your stay must be made in the hotel at arrival, except for Non Refund rate. If you do not cancel your booking and then do not arrive on check-in day, a charge will be made to your credit card.
- Check-in time from 15:00h.
- Check-out time until 12:00h.
Important information about the tax "Turismo Sostenible de las Islas Baleares"
The amount corresponding to the tax "Turismo Sostenible de las Islas Baleares" is not included in the price of this booking and must be paid directly in the hotel by the guest.
Rates of duty
- From May 01 to October 31, €3 person/day of stay (10% VAT not included)
- From November 01 to April 30, €0.75 person/day of stay (10% VAT not included)
- For stays longer than 8 days, from the 9th onwards the tax will be reduced by 50%.
- The tax will be applied to stays of over 16 years.
For more information please consult the website: www.illessostenibles.travel
Cancellation policy
LOW SEASON: FROM 01/01/23 TO 31/03/23, FROM 01/11/23 TO 22/12/23, FROM 03/01/24 TO 23/03/24
- In case of total cancellation of the reservation with more than 24 hours to the arrival of the client: FREE
- In case of total cancellation of the reservation less than 24 hours before the client's arrival, 1 night charge.
- In case of No Show, 1 night charge.
HIGH SEASON: DEL 08/07/23 AL 30/09/23
- Cancellation more than 7 days before arrival: FREE
- Cancellation less than 7 days before arrival: 1 night charge.
- Cancellation less than 24 hours before arrival: Total charge of the stay.
- No shows: Total charge of the stay.
MEDIUM SEASON / REST OF THE YEAR: FROM 01/04/23 TO 07/07/23, FROM 01/10/23 TO 31/10/23, FROM 23/12/23 TO 02/01/24 FROM 24/03/24 TO 30/04/24.
- Cancellation more than 4 days before arrival: FREE
- Cancellation less than 4 days before arrival: 1 night charge.
- Cancellation less than 24 hours before arrival: Total charge of the stay.
- No shows: Total charge of the stay.
Complaints: Only complaints regarding hotel services brought to the attention of the management during the guest’s stay at the hotel will be entertained. Any complaint made after the client’s departure will not be entertained.
Additional policies and charges may apply for reservations of more than five rooms. For more information, please contact with the hotel.
Personal data policy: By virtue of article 5 of the Organic Law 15/1999, about the Personal Data Protection Legislation (LOPD), as well as in the Law of the Services of the Information Society and E-business (LSSICE) 34/02, HOTELES ELBA, S.L, with CIF B-35458231, informs you that:
All the personal data provided by the users to register in this web page (www.hoteleselba.com) will be stored in a computerised file, owned by the same company. The information will also be handled in order to send you commercial information about our products and services that might be of your interest.
According to the Spanish Organic Law of Personal Data Protection (LOPD), HOTELES ELBA S.L will not give up, by any chance, your personal information without your previous consent being expressed.
However, HOTELES ELBA S.L, will be able, where appropriate, to yield their personal data to the rest of the companies of the chain (www.hoteleselba.com) with the same purposes that have been indicated for the collection of the personal data on the part of HOTELES ELBA S.L, being guaranteed in any case the confidentiality in the automated treatment of the personal character data and being applied in the present Policy of Protection of Personal Data Protection.
The user becomes person in charge of the veracity of the Personal Data that he facilitates to HOTELES ELBA S.L and of the communication of any alteration of the same.