Terms and Conditions

Terms and conditions | Terms and conditions Andalusía | Terms and conditions Fuerteventura y Lanzarote | Terms and conditions Gran Canaria | Terms and conditions Mallorca

We only need your credit card details to guarantee your booking. Payment for your stay must be made in the hotel at arrival, except for Non Refund rate. If you do not cancel your booking and then do not arrive on check-in day, a charge will be made to your credit card. From 5 rooms the reservation will be subject to the Group Policy (Check with the hotel).

• Check-in time from 15:00h.
• Check-out time until 12:00h.​

 

​Cancellation policy

• Cancellation more than 24 hours before arrival: Free
• Cancellation less than 24 hours before arrival: In case of cancellation of your booking with less than 24 hours a first night stay will be charged as a penalty.
• No shows: Charge 1 night

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Complaints: Only complaints regarding hotel services brought to the attention of the management during the guest’s stay at the hotel will be entertained. Any complaint made after the client’s departure will not be entertained.

Additional policies and charges may apply for reservations of more than five rooms. For more information, please contact with the hotel. 

Deposit and payment policies may apply for long stay bookings. For more information, please contact with the hotel. 

Personal data policy: By virtue of article 5 of the Organic Law 15/1999, about the Personal Data Protection Legislation (LOPD), as well as in the Law of the Services of the Information Society and E-business (LSSICE) 34/02, HOTELES ELBA, S.L, with CIF B-35458231, informs you that:

All the personal data provided by the users to register in this web page (www.hoteleselba.com) will be stored in a computerised file, owned by the same company. The information will also be handled in order to send you commercial information about our products and services that might be of your interest.

According to the Spanish Organic Law of Personal Data Protection (LOPD), HOTELES ELBA S.L will not give up, by any chance, your personal information without your previous consent being expressed.

However, HOTELES ELBA S.L, will be able, where appropriate, to yield their personal data to the rest of the companies of the chain (www.hoteleselba.com) with the same purposes that have been indicated for the collection of the personal data on the part of HOTELES ELBA S.L, being guaranteed in any case the confidentiality in the automated treatment of the personal character data and being applied in the present Policy of Protection of Personal Data Protection.

The user becomes person in charge of the veracity of the Personal Data that he facilitates to HOTELES ELBA S.L and of the communication of any alteration of the same.

Pets: This establishment does not allowed pets.