- Exchanging your points
Join Elba Hotel’s Fidelity loyalty card scheme. In our rewards club, earn points to get advantages at any of our hotels, at any time of the year!
With great benefits such as a welcome gift in rooms, express check-in, late checkout, and upgrades, being a member of the Fidelity loyalty card scheme makes your stay with us that little bit extra special. Our direct clients will also benefit from a 5% discount on their hotel bill*.
Apply for the Fidelity Card during your stay in any of our hotels and start to enjoy our loyalty benefits.
*5% discount will be applied if the reservation is made via the Elba Hotels website, or directly with the hotel. Combinable with the My Elba discount.
- Hoteles Elba reserves the right to cancel or modify the conditions of the Elba Fidelity Program totally or partially. Hoteles Elba will do everything possible to inform with prior notice about the cancellation or changes in the program. In any case Hoteles Elba is not responsible for the loss or damage caused to the cardholder in these events.
- All individuals staying at any of the Elba Hotels will benefit from all the advantages offered by the Elba Fidelity Card and will also accumulate points provided the payment is made directly to the hotel at a rate which is published and accepted by the hotel. For Group and Company rates the cardholder will be unable to accumulate points for his/her room or get the discount for his/her room-night, but this will be applied for all his extra charges.
- The member of the Elba Fidelity Program will accumulate points for the total amount of the invoice. Points will not be accumulated for events or invoices of company accounts. Also, points will not be given for rooms different from the cardholder.
- The cardholder will need to identify him/herself to benefit from the advantages of the Fidelity program. Everytime the cardholder makes a booking, he/she will need to show his/her card on his arrival.
- The free nights stays when redeeming your Fidelity points at Elba hotels are subject to availability. You will need to contact our Customer Service Department with prior notice to make your booking. In the case that the cardholder does not stay at the hotel and does not cancel his/her booking with before the arrival date, the redeemed points will not be returned to the cardholder's account.
- The Elba Fidelity card is a property of Hoteles Elba S.L., which reserves the right to cancel it in the case of misuse by cardholder. It is personal and not transferable and it not a credit card. Its use is subject to the knowledge and acceptance of the Elba Fidelity program conditions.
- Hoteles Elba is not responsible for the missing or delayed mail, or any mistakes in the prices or conditions of the promotions sent, and reserves the right to amend them.
- The relation for points exchange can be revised periodically.
- If any stay does not appear in the summary of points of the cardholder, it would be included in the following summary. Should the cardholder have any query regarding the his/her points, he/her should contact the Customer Service Department at tlf: 914320111 or email: firstname.lastname@example.org.
As well as collecting points that can be exchanged for free nights in any Elba Hotel, membership of the Fidelity Programme brings you the following advantages:
No waiting at reception, from 10.00 onwards, providing you have previously notified us of your arrival.
The Best Room
We will offer you a better room than the one you booked, subject to availability.
If there are no rooms free in the hotel of your choice, your reservation will automatically be put at the top of the waiting list.
Departure in no rush
We can extend your check-out time to 18.00 whenever you want, providing you let us know when you arrive (subject to availability).
Benefit from a 5% discount on your ordinary hotel bill, when you book directly with us.
When you reach your room you will find a little extra something waiting for you.
You will receive regular information on the special Hotels Elba offers, destined exclusively for Fidelity Programme members.
|Room / night||Standard||Junior Suite|
|Elba Lanzarote Royal Village||---||20.000|
|Elba Premium Suite||---||30.000|
|Elba Vecindario Aeropuerto||16.800||25.200|
|Elba Costa Ballena - Low Season*||16.800||25.200|
|Elba Costa Ballena - High Season*||30.000||60.000|
|Elba Castillo San Jorge & Antigua||11.200||---|
Low Season: From 1/Jan to 16/Jun and from 15/Sep to 31/Dec.
High Season: From 16/Jun to 14/Sep
Accommodation + breakfast only for two people in a Double room in 4 and 5 stars hotels .
Only accommodation for two people in an apartment in 3 star Suite Hotels.
VAT not included, to be paid directly by the customer.