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Política de privacidad y Cookies

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PRIVACY POLICY

1. IDENTIFICATION

  • Owner: HOTELES ELBA SLU.
  • Tax Identification Number (NIF): B35458231
  • Registered office: Island of Fuerteventura, Término Municipal de la Antigua, Urbanización Golf Resort, Hotel Elba Sara, carretera de Jandía 11, Antigua, Fuerteventura
  • Registration data: registered in the Commercial Registry of Puerto del Rosario, in book 7, folio 149, sheet number IF-347
  • Email: atencioncliente.web@hoteleselba.com

2. INFORMATION AND CONSENT

By reading this Privacy Policy, the User is informed of how ELBA HOTELS collects, processes and protects the personal data provided through its website, as well as its own connection and navigation through it, by email and any other information that may be provided in the future to ELBA HOTELS through the Accommodation Contract or any other means.

The User must read this Privacy Policy carefully, which has been written in a clear and simple way, to facilitate understanding, to voluntarily choose if you wish to provide your personal data, or those of third parties, to ELBA HOTELS.

3. NEED TO PROVIDE THE DATA.

In general, the data requested in the forms accessible from the ELBA HOTELS website is essential (unless otherwise specified in the required field) to meet the stated purposes. Therefore, if they are not provided or are not provided correctly, they can not be attended to.

4. FOR WHAT PURPOSE WILL ELBA HOTELS PROCESS PERSONAL USER DATA AND FOR HOW LONG?

Depending on the requests of the User, the personal data collected will be processed by ELBA HOTELS according to the following purposes:

  • Manage reservations, including payment management (where applicable) and the management of your requests and preferences.
  • Manage the subscription to the newsletter and subsequent sending of it.
  • Manage the Fidelity Card program.
  • Manage your contact requests with ELBA HOTELS through the channels provided for it.
  • Manage the sending of personalised commercial communications of ELBA HOTELS, via electronic and/or conventional means, in cases where the User gives their express consent.
  • Manage the sending of personalised commercial communications of the Fidelity Card program, via electronic and/or conventional means, unless the User indicates otherwise by checking the corresponding box, or expresses their opposition to said processing.
  • Manage the provision of the contracted accommodation service, as well as the additional stay services.
  • Manage the conducting of surveys and/or assessments related to the quality of the services provided by ELBA HOTELS and/or the perception of its image as a company.

User data will be kept for the period strictly necessary for the fulfilment of each purpose, or until the User requests their data to be removed from ELBA HOTELS, opposes or revokes their consent.

5. WHAT USER DATA WILL ELBA HOTELS PROCESS?

ELBA HOTELS may process the following data categories, depending on the request made by the User:

  • Identifying data: name, surnames, identity documents.
  • Contact information: Address, mobile phone, email address.
  • Data corresponding to the Fidelity Card loyalty program.
  • Codes or identification keys of the User.
  • Personal data: date of birth, sex, nationality.
  • Preference data.
  • Card data, necessary to make the payment of the reservation or to guarantee it, as well as to pay for the stay or the services associated with it.

In case of registration and/or access through a third party account, ELBA HOTELS may collect and access certain information from the User's profile of the corresponding social network, only for internal administrative purposes and/or for the purposes indicated above.

In the event that the User provides data of third parties, he/she declares to have their consent and undertakes to transfer the information contained in this Privacy Policy to the interested party, the owner of said data, exempting ELBA HOTELS from any liability in this respect. However, ELBA HOTELS may carry out the necessary verifications to confirm this fact, adopting the appropriate due diligence measures, in accordance with data protection regulations.

6. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The data processing required to fulfil the aforementioned purposes, which require the consent of the User to be performed, will not be carried out without consent.

Likewise, should the User withdraw their consent to any of the processes, this will not affect the legality of the processing done previously.

To revoke said consent, the User may contact ELBA HOTELS through the following channels: Via letter addressed to C/Menéndez Pelayo 1, 15005 to Coruña, or by email to atencioncliente.web@hoteleselba.com, in both cases with the Reference “Data Protection”.

Also, in cases where it is necessary to process User data in order to fulfil a legal obligation, or for the execution of the existing contractual relationship between ELBA HOTELS and the User, the processing would be legitimised since it is necessary for compliance with said purposes. On the other hand, processing done to carry out surveys and/or evaluations related to the quality of the services provided by ELBA HOTELS and/or the perception of its image as a company will be carried out based on the legitimate interest of the person in charge.

7. WHO WILL THE USER DATA BE SENT TO?

User data may be communicated to:

  • Invested companies or the ANJOCA/HOTELES ELBA business group, solely for internal administrative purposes and/or for the aforementioned purposes.
  • Operators of hotels managed by ELBA HOTELS or franchised, only for internal administrative purposes and/or for the previously indicated purposes.
  • Suppliers of ELBA HOTELS or of the hotel operators necessary for the adequate fulfilment of the legal obligations and/or the purposes previously indicated.
  • Partners and collaborating companies of ELBA HOTELS for the fulfilment of the aforementioned purposes and/or, if authorised, for sending marketing communications.
  • Public Administrations, when provided by Law.

The recipients indicated in this section may be located within or outside the European Economic Area, in the latter case being duly legitimated international data transfers.

8. USER LIABILITY

The User:

  • Guarantees to be of legal age or legally independent, where appropriate, fully capable, and that the data provided to ELBA HOTELS are true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated in a timely manner, so that it responds to their real situation.
  • Guarantees that he/she has informed third parties of whom the User has provided data, if any, of the aspects contained in this document. He/she also guarantees to have obtained their authorisation to provide their data to ELBA HOTELS for the indicated purposes.
  • Will be responsible for false or inaccurate information provided through the Website and any damages, direct or indirect, that this may cause to ELBA HOTELS or to third parties.

9. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which ELBA HOTELS processes User data will be to send commercial communications, by electronic and/or conventional means, with information related to products, services, promotions, offers, events or relevant news for Users. Whenever any communication of this type is made, it will be addressed solely and exclusively to those Users who have authorised its reception and/or who have not previously expressed their refusal to receive them.

To carry out the work stated above, ELBA HOTELS may analyse the data obtained in order to create user profiles that allow a more detailed definition of the products that may be of interest.

Should the User wish to stop receiving commercial or promotional communications from ELBA HOTELS, he/she can request the cancellation of the service by sending an email to the following email address: atencioncliente.web@hoteleselba.com, as well as indicating his/her wish to stop receiving these via the unsubscribe option provided in each of the commercial communications sent.

10. EXERCISE OF RIGHTS

The User can send a letter to C/ Menéndez Pelayo 1, 15005 a Coruña, or by email to atencioncliente.web@hoteleselba.com, in both cases, with the Reference “Data Protection”, enclosing a photocopy of their valid identity document or passport, at any time and free of charge, to:

  • Revoke the consents granted.
  • Get confirmation about whether or not ELBA HOTELS is processing personal data concerning the User.
  • Access the User’s personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of their data when, among other reasons, the data is no longer necessary for the purposes they were collected for.
  • Obtain from ELBA HOTELS the data processing limitation when any of the conditions provided in the data protection regulations are fulfilled.
  • Obtain human intervention, to express your point of view and to challenge the automated decisions taken by ELBA HOTELS.
  • Request the portability of your data.

Likewise, the user is informed that at any time he/she may file a claim regarding the protection of his/her personal data before the competent Authority.

 11. SECURITY MEASURES

ELBA HOTELS will process User data in a fully confidential manner at all times, maintaining the mandatory secrecy regarding them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organisational measures to guarantee the security of data and avoid its alteration, loss, processing or unauthorized access, taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed.

Last updated: 22nd of MAY, 2018

Handhabung der Cookies

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Der Benutzer kann seinen Browser so einstellen, dass er die Installierung der von www.hoteleselba.com gesendete  Cookies meldet, oder  von sich weist, ohne dass der Benutzer beim Zugreifen auf die Inhalte beeinträchtigt wird. Jedoch möchten wir darauf hinweisen, dass die Qualität des Betriebs der Webseite nachlassen könnte.                                                                                                                                                                                                  

Wir teilen die Cookies je nach Art seiner Permanenz, in zwei verschiedene Sitzungs- (sie verschwinden wenn der Benutzer den Browser schließt) und Permanenz-Typen (sie werden manuell gelöscht und dienen zum Beispeil der Aufrechterhaltung der Benutzer-Identität).

Typologie und Betrieb:       

  • Cookies für die Leistung: diese Typologie dient der Erinnerung der Vorzüge und verhindern dass sie beim Besuchen des Sites nochmals markiert werden, zum Beispiel der Aufrechterhaltung des Reservierungs-Datums im Browser
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Cookies.

Notwendige: Für die Online-Reservierung, Einzelheiten des Eintrags, Benutzer-Sitzung -              

Für Hoteles Elba, erlauben wir die Verwaltung der Anmeldung, die Aufrechterhaltung der Benutzer-Sitzung, die Surf-Personalisierung und den  Belastungsausgleich Deiner Erfahrung.            

Analytik:    

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Funktion: Google Analytics:            

Zur Verbesserung unseres Dienstes bezüglich der Besuchs-Visualisierung, der Anzahl und Wiederholung der Besuche, Surfzeit, realisierte Suchvorgänge, verwendeter Browser, Operator der den Service bietet und die der IP-Adresse zugeordenete Stelle.  

Zweck:

Messen und Analysieren des Benutzer-Surfens, Überwachung und Analyse des Benutzer-Verhaltens, Erarbeitung von anonymen Surf-Profilen der Benutzer, Einführen von Verbesserungen je nach der Daten-Analyse des von den Benutzern getätigten Gebrauchs. 

Wie man Cookies deaktiviert:        

Die modernen Browser erlauben das Ändern der Cookies-Einstellung. Diese Einstellungen befinden sich normalerweise in den "Optionen" oder "Vorzügen" Ihres Browser-Menüs. Zum Widerrufen der erteilten Genehmigung haben Sie die Möglichkeit die Cookies zu deaktivieren indem Sie die Einstellung Ihres Browsers ändern.

 

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