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Booking Advisory - COVID19

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Booking Advisory - COVID19

 

Dear Customers,

We hope that you and all your family are well. These are difficult times for all of us, but we are sure that together we will get through this situation.

At the present time some of our hotels will be temporarily closed.

Given the exceptional circumstances, we have adapted our reservation change and cancellation policy to offer our clients total flexibility.

BOOKINGS MADE THROUGH DIRECT CHANNELS:

Have I booked a FLEXIBLE RATE at hoteleselba.com and finally cannot travel?

We have fully flexible changes, offering 100% flexibility with free cancellation up to 24 hours before arrival.

Have I booked a non-refundable rate with hoteleselba.com and finally I cannot travel?

For this type of rate we offer the following options:

  • Option 1) Voucher for the same value of the original reservation valid until 31/12/2021.
  • Option 2) Refund of the amount.

In the case of opting for Option 1, we want to reward your loyalty and your cooperation by offering an extra voucher for 20% of the value of your reservation., which can be redeemed at any hotel in of the chain. The extra 20% bonus will only be valid if the hotel remains closed. In the event that the Hotel is open and you cannot travel, you will receive as a courtesy of Elba Hotels a Bonus only for the same value of the original reservation valid until 31/12/2021. Please take in consideration that if the Hotel is open, the original cancellation policy of the reserved rate will be in force.

Option 2 will only be valid if the reserved Hotel remains closed or we have not been able to offer you an alternative. In the event that the reserved Hotel is open, the original cancellation policy of the reserved rate will be in force.

If you have requested a refund for your reservation and we have not replied yet, we ask that you please understand that our team is handling an exceptionally high volume of requests, so it may take up to a maximum of 60 days.

In the event that we are exceptionally forced to modify the opening date of one hotel in the same destination, guests who have a reservation will be relocated in another hotel of the same or higher category.

We appreciate your patience and understanding at this time.

For any modification and management that you require for your reservation, please contact the Hotel directly  with your booking details to the email address of the hotel that you will find by clicking here

BOOKINGS FROM TRAVEL AGENCIES OR OTHER ONLINE BOOKING PLATFORM:

If you have a reservation made through a third party, we request that you contact them directly so they can help you.

THANK YOU for the trust placed in HOTELES ELBA. Our company has more than 20 years of experience, and with a guarantee of solidity and seriousness that, at the moment, allows us to convey a message of tranquility to all our clients. We are convinced that this will happen and we are doing everything necessary so that we can welcome you again to our hotels when the situation returns to normal.

Convinced that this situation will pass, we are already making every effort within our reach so that we can welcome you back to our hotels when the situation returns to normal.

 

Updated 17.06.20

Any information published in this website is subject to changes since it depends by the regulations that each government updates.

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